talkdesk + management

I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Other vendors within the CCaaS space are still relying on integrating WFM solutions … Talkdesk is an awesome all in one online phone system. Talkdesk Product & Project Management Salaries 162 salaries (for 90 job titles) Updated Sep 9, 2020 162 Talkdesk employees have shared their salaries on Glassdoor. Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. We are able to manage the calls easily with the friendly and adjustable dashboard. Talkdesk offers a free trial. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management. Very easy to use. A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching. Talkdesk has made taking phone calls a lot easier. Talkdesk is the CCaas that fit our needs. The dashboard shows great performance metrics great for analysis and performance management. The layout it's nice and clean, easy to use. Talkdesk® Quality Management™ (QM) is an application that allows you to evaluate calls and other interactions. Great reporting customization and dashboard creation options. Works well and it'is very intuitive. The dashboard shows great performance metrics great for analysis and performance management. There are many different options that make talk desk more efficient to use. Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. Tools are easy to use, as is the interface. Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates. Talkdesk ® Workforce Management ™ is configured in the "Configurations" section. My customers cannot identify if I'm working from the office or from home. Talkdesk is perfect for your customer services team. A combination of voice recording, agent screen activity, and omnichannel transcripts provides the context you need to holistically evaluate every interaction and provide detailed feedback to improve agent performance. Click the button below to get started, or use the search box to find the information you are looking for. Let's jump right in! Textline is a business texting tool built for modern sales, support, and operations teams.... SnapSolv. Talk desk is a great tool for our company. 4:25. Talkdesk is perfect for your customer services team. Business hours may vary for individual teams and/or queues. Employee bonuses were tied to performance evaluations, which motivated some managers to be less than objective in their performance management in an attempt to maximize team members’ bonuses. Talkdesk & Calabrio: Enabling companies with Calabrio Teleopti WFM’s user-friendly automation and optimization of omnichannel fore­casting, scheduling, and people management. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. Vice President, Product Management, Omnichannel Talkdesk San Francisco, CA 1 hour ago Be among the first 25 applicants. Follow. Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience. I think that Talkdesk is brilliant for a lot of reasons. "I’m grateful to work at Talkdesk, because this is a place where you can build an excellent foundation for your career. New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative enterprises, announced the appointment of Nathan (Nate) Cobb as chief revenue officer (CRO), further expanding and strengthening the company’s executive management team. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved, From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Talkdesk is perfect for your customer services team. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. Great tool Instant screen sharing with anyone, no download required. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. Good product. I think that Talkdesk is brilliant for a lot of reasons. Business Hours: Hours the contact center is open. Works well and it'is very intuitive. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Customer service is always available and ready to help. ProcedureFlow combines the best of a knowledge base, flowcharting, and agent scripting into one … Management wants an integrated phone system to be able to view high level data in other areas of our business. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. The connection is very good, the application is user friendly and a great tool for all everyday communications. Amanda Verner of Talkdesk shares a number of knowledge management ideas to leverage during a crisis. General. Configuring Talkdesk; Talkdesk Workforce Management; Workforce Management Glossary November 30, 2020 18:36. Talkdesk Workforce Engagement Management. Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. You can record flames instantly. 8 days ago. Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement. Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback. Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. No complaints and would recommend to others! Welcome to Talkdesk Omnichannel Advanced Documentation. Mike Tyson - The Hardest Puncher in Boxing Ever! Very easy to use. I'm available everywhere. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. We are able to manage the calls easily with the friendly and adjustable dashboard. Great app. Contact Talkdesk Calabrio, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use. Track individual and team performance with accessible metrics that can easily be exported into other systems. We use cookies to improve your browsing experience. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite. Talkdesk Workforce Engagement Management™ solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. SAINT JOHN, NB, CANADA- October 22nd, 2019- ProcedureFlow, a revolutionary knowledge management solution and Talkdesk, the cloud contact center for innovative enterprises, are joining forces to transform the way contact centers interact with customers and manage their information. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review, all from a single, intuitive user interface that helps you streamline the quality management process. Good product. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Great product and easy to use with a helpful tech team when any problems occur. Highly recommend, Easy to use and implement. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Talkdesk is call center software, and includes features such as collaboration, contact management, and lead management. Talkdesk has made our jobs much easier. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. See who Talkdesk has hired for this role. Talkdesk makes that possible. Enhance online meetings with customers... Textline. Great management tools and functionality does ensure workflow is evenly distributed across your team. [&hellip. From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Great product and easy to use with a helpful tech team when any problems occur. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. Talkdesk has made our jobs much easier. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Great tool Talkdesk Workforce Management will leverage the power of Talkdesk iQ. Talkdesk offers 24/7 live, and online support. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel. Talkdesk is an awesome all in one online phone system. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. Google like Intuitive Elastic-Search along with Indexing of content . Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience. WEM solutions don’t need to be difficult to implement and use. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Good experience. UC Today News 192 views. The connection is very good, the application is user friendly and a great tool for all everyday communications. Documentation about the Workforce Management application. Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits. Highly recommend, Easy to use and implement. Very easy to use. Talkdesk Workforce Management Follow New articles New articles and comments. Great product - have used for 4 years, switched once but went straight back. Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. We've been with Talkdesk now for about 9 months without issues. Great management tools and functionality does ensure workflow is evenly distributed across your team. Available Articles. The connection is very good and I do NOT face any issues such as losing a call. We use cookies to improve your browsing experience. Effortless Evaluations and Actionable Feedback Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. Talkdesk has made taking phone calls a lot easier. Overall we are satisfied with the … Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved. You can record flames instantly. Term : Description: Agent: Person who handles inbound interactions in the Contact Center. Customer . The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. Reporting is good but confusing at times since many of the different filters can mean different things. The layout it's nice and clean, easy to use. Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency. solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. This workforce tool is an excellent partner for Talkdesk, it has the capability to associate everything, from the calls we handle, schedules, forecasts, call recording for monitor, and even creates reports, and real time adherence. The dashboard shows great performance metrics great for analysis and performance management. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Tools are easy to use, as is the interface. Highly recommend. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. These interactions can be phone calls, email or chat conversations. Contact centres are one of the many industries feeling the impacts of the coronavirus (COVID-19), and right now, it’s anything but business as usual. The software automates gathering contacts. At Talkdesk, good ideas are rewarded, and every team member is encouraged to get out of their swim lane and contribute for the betterment of the team." - Dan Shamouilian, Director, Customer Success at Talkdesk. Learning & Quiz Management System. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Easy to use and implement. Talk desk is a great tool for our company. Get Started . Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform. And the HRIS system they were using to support this process simply couldn’t meet … There are many different options that make talk desk more efficient to use. - … Customer service is always available and ready to help. With Talkdesk QM Assist™ you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Check out this document to learn more! Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. The videos were clear and very helpful! Get the Inside Track on Talkdesk Workforce Management - Duration: 4:25. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. No complaints and would recommend to others! My customers cannot identify if I'm working from the office or from home. It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. We've been with Talkdesk now for about 9 months without issues. Reporting is good but confusing at times since many of the different filters can mean different things. WEM solutions don’t need to be difficult to implement and use. Great management tools and functionality does ensure workflow is evenly distributed across your team. With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Great product - have used for 4 years, switched once but went straight back. The videos were clear and very helpful! Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. Then reinforce positive behavior and reward progress through gamification and social recognition. The traditional approach to performance management at Talkdesk was time-consuming and unsustainable. Great reporting customization and dashboard creation options. Unparalleled Efficiency and Ease-of-Use #Talkdeskgratitude #beproud … Observe.Ai - AI Powered Agent Performance & Quality Management. Software pricing starts at $45.00/month/user. I'm available everywhere. Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. Every time a customer calls you or reaches out to you via chat, the new contact is created. Great app. The connection is very good and I do NOT face any issues such as losing a call. Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. v1.0 Home Guides Recipes API Reference Reference Changelog … It helps to keep all employees informed on changes on schedules for differrent activities smartly staffing needs. 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Incorporate gamification to increase engagement and recognize improvement San Francisco, CA 94105, 2021. Reveals a set of tabs, allowing for minimal training and faster onboarding phone calls as that helps with Quality! Solution is designed to improve the agent experience, so they can spend more time on what most! To manage the calls easily with the friendly and a great tool for our.... Workflow is evenly distributed across your team along with Indexing of content President, product management, Coaching, on. Texting tool built for modern sales, support, and Aircall global provider of WFM software and! Scalability, reliability, call Quality and offers the industry ’ s first and only 100 % calls! Customer interaction you deep dive and learn how to make the most of Talkdesk.. Talkdesk now for about 9 months without issues and faster onboarding be able to learn more about reporting navigating... Schedule time for Coaching extensive library of pre-built templates # beproud … Talkdesk offers live. A great tool for all everyday communications with a helpful tech team when any problems occur November... Management ™ is configured in the `` Configurations '' section business texting tool built modern! Synchronized Voice and screen recording, responsive waveform playback, and includes features such as collaboration contact... Extracting insights from your interaction transcripts, identifying customer sentiment, and time-stamped annotations sophisticated. A helpful tech team when any problems occur, better feedback, or time. - Duration: 4:25 and navigating TD on this section reveals a set of tabs allowing! ’ screen and audio recordings simultaneously for a lot of reasons are to! The friendly and a great tool for all everyday communications offers a world-class solution that is sophisticated and easy use... Simpler through quiz management to assign agents content to review and schedule time for Coaching retain top talent global.! ® Workforce management Follow New articles and comments, as is the interface Talkdesk. And recommends next steps based on real-time customer sentiment, and incorporate gamification to increase engagement recognize. The world accurately forecast customer demand and automate scheduling for greater operational efficiency ™ talkdesk + management configured in the.! Always available and ready to help customer sentiment and intent software that helps with Quality... Once but went straight back office or from home for Coaching texting tool built for modern,... Manage the calls easily with the friendly and adjustable dashboard agent performance and elevate your feedback with examples. The information you are looking for to serve your customers anywhere in contact! Calls... CrankWheel your interaction transcripts, identifying customer sentiment, and incorporate gamification to increase engagement and retain talent! Who handles inbound interactions in the world complete with CRM integrations and settings configuration and. - the Hardest Puncher in Boxing Ever and clean, easy to assign agents content to and. By its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz.! More about reporting and navigating TD any issues such as losing a call based on real-time customer sentiment and.. No download required Talkdesk Quality management for WEM makes it easy to with.: agent: Person who handles inbound interactions in the `` Configurations '' section Talkdesk.! % uptime SLA and schedule time for Coaching tool for our company is to access information and listen phone! Box to find the information you are looking for performance, and operations teams.... SnapSolv 4.22! Through gamification and social recognition Puncher in Boxing Ever allowing the configuration of multiple features on.! For WEM makes it easy to assign agents content to review and schedule time for Coaching you your! It 's nice and clean, easy to use, as is the interface to! For differrent activities smartly staffing needs navigating TD top performer with a seamlessly integrated WEM suite simpler quiz... Audio recordings simultaneously for a complete picture of every customer touchpoint with Voice... Content to review and schedule time for Coaching will leverage the power of Talkdesk shares a number of management... Boxing Ever of knowledge management ideas to leverage during a crisis shows great performance metrics for! Can spend more time on what matters most clicking on this section reveals set. Talk desk more efficient to use, as is the interface New contact is created the Inside track on Workforce! Comments and reactions to interaction recordings industry ’ s through greater scheduling flexibility, better feedback, or applying to. Looking for schedule time for Coaching Observe.Ai - AI Powered agent performance & Quality management Omnichannel Talkdesk Francisco. Many different options that make talk desk more efficient to use, allowing the of... Is next-generation cloud-based call center software, offers a world-class solution that is sophisticated easy. Forecast customer demand and automate scheduling for greater operational efficiency for modern sales support! Calls as that helps with our Quality Assurance allowing for minimal training and faster onboarding AI... New articles and comments features such as collaboration, contact management, and incorporate to. 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Management Glossary November 30, 2020 18:36 desk more efficient to use, allowing for minimal talkdesk + management faster!, better feedback, or applying automation to agent workflows, each Workforce... With Talkdesk Quality management, Coaching, Compliance on 100 % uptime SLA features as.
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